Working with the CFPB Complaint Portal - CFPB's Tools for Companies

Overview

Join CDIA and Scott Steckel, Stakeholder Engagement Program Manager, CFPB Office of Consumer Response, as we explore the journey of a consumer complaint from inception to closure. The discussion will focus on the CFPB’s complaint process including CFPB expectations for companies and tips on using the CFPB Company Portal to manage complaints. This event includes a live Q&A session moderated by Francis Creighton, President & CEO at CDIA.

Please note this is a live only event. No recording of this event will be available afterwards.

Discussion Topics

A description of the eight (8) response categories available to companies
A deep dive into the administrative response process, including options for companies to identify complaints when further review by the CFPB may be needed
What the CFPB does after the company responds
The CFPB’s public facing Consumer Complaint Database